knowledge work

Planning, design and continuous improvement of today’s complex corporate structures and technical systems require a sophisticated level of extensive know-ledge of technology, processes and IT. To apply planning and simulation tools effectively and efficiently engineers and plant operators have to rise to the challenge to use their knowledge in a goal-oriented way and to expand it within creative processes. Consequently, knowledge is more than ever a key productivity factor and an important component of corporate capital. Against this background, the article discusses possibilities for systematization and standardization in simulation studies and especially approaches to increase productivity in simulation studies by supplying assistance functions as well as systematic evaluation methodologies.

Planning teams are faced with increasing demands concerning their work. The variety of products, globalization, agility or sustainable manufacturing leads to increasingly complex planning processes. Furthermore, planning teams are distributed around the globe and are affected by a growing number of communication interfaces. Building upon this, this paper introduces a particular serious play method. The method intends to improve communication in planning teams and to support knowledge work in general. Furthermore, it tries to foster close collaboration among the planning team members using an interdisciplinary workshop setting and intense communication. Two case studies are utilized to validate the method’s supporting functions. The findings indicate that the method supports communication and knowledge work. Nonetheless, furthermore research is necessary to determine quantitative effects and additional application scenarios.

The rising demand and availability of knowledge contributes to the change away from an industrial society towards a more knowledge oriented society. This article focuses on knowledge work in small enterprises. The article describes the importance and the potential of know-ledge work in small enterprises and demonstrates the difficulties in the implementation. The small structured building industry with its change towards a more and more knowledge intensive branch of business over the last years was chosen as an example to explain this approach. In a systems-theoretical model the authors describe an approach to make the application of knowledge work in small enterprises of the building sector possible.

Within structured wikis we can combine the web 2.0-advantages - flexibility, collective intelligence, self-organization and participation - with process oriented knowledge work. These wikis are able to use process structures to support complex processes. Thus, a structured wiki supports knowledge work in know-ledge intensive processes. Users are not bound to strict processes as the wiki technology enables creativity by definition. This paper shows the differences between traditional and structured wikis by example.

The structuring of office work is of central importance in a modern knowledge society. The expectations on a knowledge worker are increasing constantly. Beside high productivity and best quality one expects flexibility, mobility and readiness for change. For mastering these challenges best work infrastructure is necessary - work places which optimally support the work itself and which offer positive ambience to the employees. Flexible office structures are fulfilling these requirements best. Their introduction requires in turn a goal-oriented change management.

Communities of Practice are an important instrument of knowledge management, as they allow transferring expertise to remote business problems. Focussing on community facilitation and IT, this article assembles necessary requirements for community software and proposes a better support of social processes of knowledge work.