Knowledge Modeling

Abstract In the course of digitalisation, the service sector is undergoing rapid  change, which is partly questioning the existing business models and  influencing the conditions of competition. The consulting industry, too, is  confronted with corresponding challenges despite the positive sales trend. The  use of advanced technology-based tools based on artificial intelligence or  analytical approaches could sustainably improve the competitive situation of  consulting providers. Consulting projects often require a comprehensive  analysis of business processes. The knowledge-based system iKnow presented  here has mechanisms of automated inference as well as machine learning  approaches. In contrast to process mining, it can also be used to support and  partially automate process analysis if no evaluable log data is available. In this  article, the previous concept of an inference-capable business process analysis  tool is further developed, its usefulness is ...