information systems

Today the developments within the area of mobile business and mobile commerce influence marketing, sales and maintenance of products and services to a high degree. On the other hand mobile technologies offer new possibilities like: personalisation, localisation, interactivity, ubiquity, comfort of transactions and emotionalisation. But how can these new applications of mobile business be supported in order to structure a company’s internal processes in a more effective and efficient way as well as to increase the customers’ acceptance and customer orientation? A promising possibility is the usage of innovative mobile devices and the investment in new technologies, e.g. Augmented Reality, to meet these demands.

This article describes a new IT system, which provides all process relevant information to the production process involved employees. The access to the company data is done online by using mobile devices (PDA, tablet PC, wearable PC etc.). The employees receive context sensitive all required information via wireless transmission (WLAN etc.). The type of information, its representation and the system’s functionality depends on the role and the function of the corresponding user within the company.