Information Retrieval

Due to increasing pressure of competition accompanied with the developments in information technology many companies consider speeding up and improving their business processes with regard to major orientation towards their customers. Employees which are involved in these business processes have to be supported by an improved and tailored information supply. One possibility for this support by new Information Compative Technologies (ITC) will be shown in this article on the basis of an example for a customer complaint process.

An efficient management of development projects needs reliable information about the current project status as well as likely but possibly implicit causes in case of project target abnormalities. The article describes a problem that e.g. a rising product complexity and variant variety results to a rapid product life cycle information growth and typically high resources expenditure to process reliable project status statements. To reach an effective solution to process reliable project status statements within development projects the article presents an approach to a systematic and integrated interpretation of existing digital product life-cycle information to reliable project status information. To realize the objective, the article presents a with project management principles extended PDM-system concept already prototypically realized with the military aircrafts EADS Military Germany and is already used for an efficient project controlling in the EF Typhoon project, successfully.

Speed and cost reduction are plainly the factors of success in global competition. But more and more, the increasing amount of information aggravates the efficient access and finding of information from different systems. Semantic technologies provide convincing solutions by integration of process related knowledge models. Field-tested applications from areas like information retrieval, product development and online consulting illustrate further areas of application.