Abstract Companies transform their analog processes into new digital solutions to save costs and reduce administrative effort. However, processes in (German) higher education institutions (HEIs) are still predominant in an analog manner. We conduct an in-depth case study based on the absence management process of a HEI with a five-step approach: (1) state-of-the-art and formalizing the analog process, (2) analyzing the variables collecting data, (3) evaluating the analog process with seven criteria of [1], (4) deriving a digital process, and (5) comparing the analog and digital process. We derive anoperationalized methodology transforming a process from analog to digital. Research can use the results for investigation of the multi-role business administration processes within or outside the environment of HEIs. Practitioners can use the defined operationalization to define the requirements for a transformation from analog to a digital process. Introduction Digitizing business ...
