The primary user-model of enterprise systems is expert-based. It depends on the assumption, that the user has expert knowledge about technical terminology and system functions. This model also assume that developer and user has the same degree of knowledge. This statement cannot be accepted. In the future it is more or less necessary that not-skilled workers are familiar with enterprise systems. For this purpose, the center of enterprise research developed a concept for an enterprise system assistant system. It allows the usage of complex enterprise systems also for less trained users.
