Today the service, which a producing company is offering his customers, has a more distinguishing potential than the product itself. In this case the quality and economy of the service is the deciding factor. This is even more valid when the service is not carried out by the producing company itself, but by a service contractor, which integrates itself into the value adding chain between the producer and the customer. The developments in the communications technology and in particular the Internet show possibilities for advanced services, which go clearly beyond the classical remote maintenance concepts of the past years.
Industrie Management | Volume 19 | 2003 | Edition 6 | Pages 38-41
