Crisis Communication

Abstract The establishment of novel information and communications  technologies, such as social media, has changed how individuals and  organizations behave. Particularly during uncertain situations caused by natural  or man-made disasters, people communicate and share information via social  media. Emergency services could use published content of social media  participants for an early detection of crisis situations and thus enhance crisis  management. However, exploiting these information bears several challenges.  To gain insights from large amounts of unstructured data in time-critical  situations, emergency services are in the need of tools that enable them to  gather, process, and analyze relevant information. In this research article, we  follow the design science paradigm and propose a concept (artifact) of an early  crisis detection tool. Based on expert interviews, design implications for the  concept tool are ...