AI in operation

AI systems challenge conventional change management due to their dynamic, opaque, and ethically sensitive nature. This article applies insights from established change models to AI-specific challenges, illustrated by a real-world use case. The resulting propositions are substantiated by six expert interviews, which integrate practical perspectives. Together, they inform the development of the Job Change Acceptance Toolbox (JOCAT), a modular, practice-oriented resource designed to support the implementation of human-centered, ethical, and sustainable AI-related change processes.