After Sales Service

After Sales Service for Electric Vehicles

After Sales Service for Electric Vehicles

New Conditions and Requirements Due to the Change of Technology
Sven Schulze, Christian Engel
Based on the prevailing opinion in industry, politics and science, in the automotive sector electric mobility is becoming increasingly important and will succeed in the long term. With the resulting displacement of internal combustion engines, new conditions arise for the stakeholders in the automotive industry. The value share of the electronics in the vehicle will continue to rise new suppliers and competitors will enter the market. But not only the production of the vehicles is exposed to new circumstances, in particular the automotive aftermarket is affected. The demand for services and spare parts will be displaced considerably so that all stakeholders must reposition themselves strategically in this market. The purposes of this paper are the new market conditions and the consequences for the stakeholders.
Industrie Management | Volume 28 | 2012 | Edition 5 | Pages 15-19
Effective After Sales Service Management

Effective After Sales Service Management

Durch einen strategie- und lebenszyklusorientierten Ansatz lassen sich Potenziale ausschöpfen
Stephan M. Wagner, Thomas Zellweger, Eckhard Lindemann
Eroding margins for primary products have redirected many firms’ attention to the highly profitable After Sales Service (ASS), because of its high revenue and profit contribution. Trying to tap the high potential, companies are faced with numerous problems. This paper presents a strategy- and lifecycle-oriented approach for ASS to meet these challenges.
Industrie Management | Volume 23 | 2007 | Edition 1 | Pages 60-63