{"id":88419,"date":"2004-10-15T12:00:00","date_gmt":"2004-10-15T10:00:00","guid":{"rendered":"https:\/\/industry-science.com\/artikel\/basic-essentials-of-strategic-service-management-defining-the-breadth-of-service-offering\/"},"modified":"2004-10-15T12:00:00","modified_gmt":"2004-10-15T12:00:00","slug":"basic-essentials-of-strategic-service-management-defining-the-breadth-of-service-offering","status":"publish","type":"article","link":"https:\/\/industry-science.com\/en\/articles\/basic-essentials-of-strategic-service-management-defining-the-breadth-of-service-offering\/","title":{"rendered":"Basic Essentials of Strategic Service Management"},"content":{"rendered":"<div id=\"download-section\" class=\"gito-pub-download-section\" style=\"text-align:center;margin:20px;\">\n<h2>Your downloads<\/h2>\n<p><button style=\"font-size:14px;margin-right:15px;\" class=\"button gito-pub-cpt-download-button\" data-postid=\"88419\" data-userid =\"0\" data-filename=\"hildenbrandIM-5-2004.pdf\"><span style=\"margin-top:5px !important;\" class=\"dashicons dashicons-download\"><\/span>&nbsp;&nbsp;PDF<\/button><\/div>\n<br>Potentials: <span class=\"gito-pub-tag-element\"><a href=\"\/potentials\/services\/\">Services<\/a><\/span> \n","protected":false},"excerpt":{"rendered":"<p>Many manufacturing companies want to become solution providers. Unfortunately, they have not extended their service offering systematically. They also have not built up the required capabilities in the company. The article describes how companies can find the right breadth of service offering and the required competences by analysing the customers&#8217; processes and needs. The article serves as a guideline for managers to extend and implement the service offering.<\/p>\n","protected":false},"featured_media":99118,"menu_order":0,"template":"","categories":[],"tags":[],"product_cat":[],"topic":[],"technology":[],"knowhow":[],"industry":[],"writer":[80859,80816,80987],"content-type":[],"potential":[67652],"solution":[],"glossary":[],"class_list":["post-88419","article","type-article","status-publish","has-post-thumbnail","writer-elgar-fleisch-en","writer-heiko-gebauer-en","writer-katharina-hildenbrand-en","potential-services","product","first","instock","downloadable","virtual","sold-individually","taxable","purchasable","product-type-article"],"uagb_featured_image_src":{"full":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788.jpg",1400,788,false],"thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-150x150.jpg",150,150,true],"medium":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-666x375.jpg",666,375,true],"medium_large":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-768x432.jpg",768,432,true],"large":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-1024x576.jpg",1020,574,true],"front-page-entry":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-1032x320.jpg",1032,320,true],"post-entry":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-764x376.jpg",764,376,true],"post-teaser":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-392x320.jpg",392,320,true],"post-teaser-mobile":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-608x496.jpg",608,496,true],"post-custom-size":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-640x325.jpg",640,325,true],"whitepaper-teaser":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-274x376.jpg",274,376,true],"card-big":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-514x292.jpg",514,292,true],"card-portrait":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-320x440.jpg",320,440,true],"card-big-company":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-514x289.jpg",514,289,true],"gp-listing":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-196x180.jpg",196,180,true],"1536x1536":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788.jpg",1400,788,false],"2048x2048":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788.jpg",1400,788,false],"woocommerce_thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-510x510.jpg",510,510,true],"woocommerce_single":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-510x287.jpg",510,287,true],"woocommerce_gallery_thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-100x100.jpg",100,100,true],"dgwt-wcas-product-suggestion":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/hildenbrandIM-5-2004-1400x788-64x36.jpg",64,36,true]},"uagb_author_info":{"display_name":"Christoph Brocks","author_link":"https:\/\/industry-science.com\/en\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"Many manufacturing companies want to become solution providers. 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