{"id":87919,"date":"2003-08-15T12:00:00","date_gmt":"2003-08-15T12:00:00","guid":{"rendered":"https:\/\/industry-science.com\/artikel\/service-management-theoretical-and-conceptual-considerations\/"},"modified":"2003-08-15T12:00:00","modified_gmt":"2003-08-15T12:00:00","slug":"service-management-theoretical-and-conceptual-considerations","status":"publish","type":"article","link":"https:\/\/industry-science.com\/en\/articles\/service-management-theoretical-and-conceptual-considerations\/","title":{"rendered":"Service Management &#8211; Theoretical and Conceptual Considerations"},"content":{"rendered":"<div id=\"download-section\" class=\"gito-pub-download-section\" style=\"text-align:center;margin:20px;\">\n<h2>Your downloads<\/h2>\n<p><button style=\"font-size:14px;margin-right:15px;\" class=\"button gito-pub-cpt-download-button\" data-postid=\"87919\" data-userid =\"0\" data-filename=\"IM-4-2003corsten.pdf\"><span style=\"margin-top:5px !important;\" class=\"dashicons dashicons-download\"><\/span>&nbsp;&nbsp;PDF<\/button><\/div>\n<br>Potentials: <span class=\"gito-pub-tag-element\"><a href=\"\/potentials\/services\/\">Services<\/a><\/span> <div class=\"gito-pub-tags-social-share\" style=\"display:flex;justify-content:space-between;\"><div>Tags: <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/conceptual-framework\/\">conceptual framework<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/final-combination\/\">final combination<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/pre-combination\/\">pre-combination<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/production-theory\/\">production theory<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/service-management\/\">service management<\/a><\/span> <\/div><div><div class=\"social-icons share-icons share-row relative\" ><a href=\"whatsapp:\/\/send?text=Service%20Management%20%26%238211%3B%20Theoretical%20and%20Conceptual%20Considerations - https:\/\/industry-science.com\/en\/articles\/service-management-theoretical-and-conceptual-considerations\/\" data-action=\"share\/whatsapp\/share\" class=\"icon button circle is-outline tooltip whatsapp show-for-medium\" title=\"Share on WhatsApp\" aria-label=\"Share on WhatsApp\"><i class=\"icon-whatsapp\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https:\/\/industry-science.com\/en\/articles\/service-management-theoretical-and-conceptual-considerations\/\" data-label=\"Facebook\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip facebook\" title=\"Share on Facebook\" aria-label=\"Share on Facebook\" rel=\"noopener nofollow\"><i class=\"icon-facebook\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/x.com\/share?url=https:\/\/industry-science.com\/en\/articles\/service-management-theoretical-and-conceptual-considerations\/\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip x\" title=\"Share on X\" aria-label=\"Share on X\" rel=\"noopener nofollow\"><i class=\"icon-x\" aria-hidden=\"true\"><\/i><\/a><a href=\"mailto:?subject=Service%20Management%20%26%238211%3B%20Theoretical%20and%20Conceptual%20Considerations&body=Check%20this%20out%3A%20https%3A%2F%2Findustry-science.com%2Fen%2Farticles%2Fservice-management-theoretical-and-conceptual-considerations%2F\" class=\"icon button circle is-outline tooltip email\" title=\"Email to a Friend\" aria-label=\"Email to a Friend\" rel=\"nofollow\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/industry-science.com\/en\/articles\/service-management-theoretical-and-conceptual-considerations\/&title=Service%20Management%20%26%238211%3B%20Theoretical%20and%20Conceptual%20Considerations\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip linkedin\" title=\"Share on LinkedIn\" aria-label=\"Share on LinkedIn\" rel=\"noopener nofollow\"><i class=\"icon-linkedin\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><hr style=\"margin-top:0px;\">\n","protected":false},"excerpt":{"rendered":"<p>This article aims at pointing out both theoretical starting points and a conceptual framework for the management of services. The theoretical considerations take up the concept of the bundles of values and the interpretation of services as solutions to customers\u2019 problems. On the conceptual level, a structuring of the complex  ma- nagement problem is proposed. This makes it possible to identify relevant action fields and to subject to a differentiated analysis.<\/p>\n","protected":false},"featured_media":99261,"menu_order":0,"template":"","categories":[],"tags":[68229,68232,68231,68230,68168],"product_cat":[],"topic":[],"technology":[],"knowhow":[],"industry":[],"writer":[80797,80798],"content-type":[],"potential":[67652],"solution":[],"glossary":[],"class_list":{"0":"post-87919","1":"article","2":"type-article","3":"status-publish","4":"has-post-thumbnail","6":"tag-conceptual-framework","7":"tag-final-combination","8":"tag-pre-combination","9":"tag-production-theory","10":"tag-service-management","11":"writer-hans-corsten-en","12":"writer-ralf-goessinger-en","13":"potential-services","14":"product","15":"first","16":"instock","17":"downloadable","18":"virtual","19":"sold-individually","20":"taxable","21":"purchasable","22":"product-type-article"},"uagb_featured_image_src":{"full":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788.jpg",1400,788,false],"thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-150x150.jpg",150,150,true],"medium":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-666x375.jpg",666,375,true],"medium_large":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-768x432.jpg",768,432,true],"large":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-1024x576.jpg",1020,574,true],"front-page-entry":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-1032x320.jpg",1032,320,true],"post-entry":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-764x376.jpg",764,376,true],"post-teaser":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-392x320.jpg",392,320,true],"post-teaser-mobile":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-608x496.jpg",608,496,true],"post-custom-size":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-640x325.jpg",640,325,true],"whitepaper-teaser":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-274x376.jpg",274,376,true],"card-big":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-514x292.jpg",514,292,true],"card-portrait":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-320x440.jpg",320,440,true],"card-big-company":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-514x289.jpg",514,289,true],"gp-listing":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-196x180.jpg",196,180,true],"1536x1536":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788.jpg",1400,788,false],"2048x2048":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788.jpg",1400,788,false],"woocommerce_thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-510x510.jpg",510,510,true],"woocommerce_single":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-510x287.jpg",510,287,true],"woocommerce_gallery_thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-100x100.jpg",100,100,true],"dgwt-wcas-product-suggestion":["https:\/\/industry-science.com\/wp-content\/uploads\/2024\/03\/IM-4-2003corsten-1400x788-64x36.jpg",64,36,true]},"uagb_author_info":{"display_name":"Christoph Brocks","author_link":"https:\/\/industry-science.com\/en\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"This article aims at pointing out both theoretical starting points and a conceptual framework for the management of services. The theoretical considerations take up the concept of the bundles of values and the interpretation of services as solutions to customers\u2019 problems. 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