{"id":115449,"date":"2026-11-11T11:26:15","date_gmt":"2026-11-11T10:26:15","guid":{"rendered":"https:\/\/industry-science.com\/?post_type=article&p=115449"},"modified":"2026-11-11T11:27:06","modified_gmt":"2026-11-11T10:27:06","slug":"the-role-of-learning-process-consultants-in-digitization-projects","status":"publish","type":"article","link":"https:\/\/industry-science.com\/en\/articles\/the-role-of-learning-process-consultants-in-digitization-projects\/","title":{"rendered":"The Role of Learning Process Consultants in Digitization Projects"},"content":{"rendered":"\n

Abstract.<\/strong> <\/p>\n\n\n\n

Neither the digitization of existing business processes nor the \u00a0development of new digital business models can take place without human \u00a0interventions. They must be accompanied by effective learning, which needs to \u00a0be supported systematically. This article introduces the concept of learning \u00a0process consulting, which is developed on the basis of psychological and \u00a0educational theories and tested in an energy company. Learning process consulting is the \u201cdidactic joint\u201d in digitization projects. In terms of personnel, it is realized by learning process consultants for whom a role with concrete \u00a0tasks is described here. These consultants ensure sequences of reflective \u00a0communication and cooperation. Furthermore, they enable and monitor the participation of employees and managers (non-computer scientists) \u2013 with the aim of generating transparency, acceptance and trained system users. The \u00a0concept provides starting points for further informatics research and \u00a0applications, e.g. regarding the design of technical aids for data-based learning \u00a0process consulting.<\/p>\n\n\n\n

Design and Testing Context<\/strong><\/p>\n\n\n\n

Digitization projects often aim at using IT solutions for restructuring the cooperation \u00a0in business processes [1]. Thus, acceptance and competent handling of IT solutions \u00a0are crucial [2]. In order to meet these criteria, it is necessary to initiate and support \u00a0learning processes. Hereafter a concept for learning process consulting is depicted. It \u00a0is based on psychological and education theories, and was tested in a digitization \u00a0project in a company of the European gas transport system [3]. The project included \u00a0the design and implementation of a ticket system that could be used to deal with \u00a0complex complaints from business partners (e.g. customers, service providers, \u00a0authorities) across spatial distances as well as department and discipline boundaries. \u00a0Learning process consultants guided the digitization project by enhancing learning \u00a0through didactically sequenced communication and cooperation. In the following the conceptual fundamentals of this specific consulting role as well as some project  results are outlined.<\/p>\n\n\n\n

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