{"id":114699,"date":"2026-09-07T21:39:55","date_gmt":"2026-09-07T19:39:55","guid":{"rendered":"https:\/\/industry-science.com\/?post_type=article&#038;p=114699"},"modified":"2026-09-07T21:39:58","modified_gmt":"2026-09-07T19:39:58","slug":"tacit-talk","status":"publish","type":"article","link":"https:\/\/industry-science.com\/en\/articles\/tacit-talk\/","title":{"rendered":"Tacit Talk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Much of the expertise that keeps <a href=\"https:\/\/industry-science.com\/en\/functions\/maintenance\/\">industrial maintenance<\/a> running is never written down. Experienced technicians rely on intuition, sensory cues, and improvised workarounds\u2014knowledge that is deeply personal and context-dependent. Whether as a result of retirement, turnover, or increasing specialization, organizations face a compounding risk: critical know-how disappears when the people who hold it do. Beyond demographic change, rising system complexity means that even stable teams struggle to document expertise that resists formalization [1]. Conventional approaches such as wikis, static documentation, or informal mentoring have shown limited success in capturing this experiential knowledge [2].<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Existing AI-assisted knowledge management approaches presuppose that knowledge already exists in a structured form; systematically capturing new tacit knowledge from workers without disrupting operational workflows remains largely unaddressed. Speech-based interaction, however, offers a promising path, lowering the documentation threshold for hands-occupied workers and enabling knowledge capture at the moment of greatest relevance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Building on prior work on AI-assisted knowledge management in maintenance [3], this article presents Tacit-TALK, a speech-based system that enables technicians to externalize tacit knowledge through natural, AI-guided conversation. Recognizing that knowledge capture in operational settings is as much an organizational challenge as a technical one, the system design adopts a sociotechnical lens throughout, balancing automation with human agency and individual contribution with collective benefit. The system was designed following a design science research methodology and is instantiated as a proof-of-concept in semiconductor maintenance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The article\u2019s primary contributions are:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>sociotechnical design principles for AI-supported tacit knowledge capture,<\/li>\n\n\n\n<li>a reference architecture combining LLMs with a persistent knowledge graph for operational maintenance settings, and<\/li>\n\n\n\n<li>preliminary prototyping insights into user acceptance and organizational implications.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tacit knowledge and knowledge loss in organizations<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The distinction between tacit and explicit knowledge, rooted in Polanyi\u2019s observation that \u201cwe can know more than we can tell,\u201d remains foundational to knowledge management research [4, 5]. Knowledge loss through employee exit leads to measurable declines in productivity and organizational capability [6].<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Knowledge Management 4.0 reframes this challenge, making it a strategic function of smart factories to balance knowledge generation and utilization across human-machine collectives [7]. While behavioral approaches such as gamification and nudging have been explored to incentivize knowledge sharing [8], they do not address the fundamental difficulty of externalizing embodied, context-specific expertise in operational maintenance environments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recent advances in large language models (LLMs) and retrieval-augmented generation (RAG) have opened new avenues for knowledge management (KM) in industrial maintenance. RAG-grounded generation reduces hallucination in maintenance instructions and actions, and domain-specific LLMs have been developed for semiconductor applications [9, 10]. However, all these approaches presuppose that knowledge already exists in a structured form\u2014none address the capture of new tacit knowledge through natural interaction. Our prior work laid the groundwork by identifying requirements for integrating LLM-based extraction into organizational knowledge bases [3].<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most KM systems rely on text-based input, posing a barrier for technicians whose hands are occupied. Prior work on voice annotation in CAD environments has shown that speech provides a more natural, low-barrier modality [11], but the concrete extraction of structured tacit knowledge from unstructured speech is yet to be addressed. This is the gap that Tacit-TALK aims to fill.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Design science research methodology<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This research follows the design science research (DSR) paradigm [12, 13], chosen because an artifact that must function within a complex sociotechnical work system requires iterative cycles of design, demonstration, and evaluation rather than purely explanatory research. The process comprises four iterative phases (see <strong>Fig. 1<\/strong>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"498\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-1024x498.webp\" alt=\"Phases of the design science research process\" class=\"wp-image-114700\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-1024x498.webp 1024w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-764x371.webp 764w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-768x373.webp 768w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-514x250.webp 514w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-1536x747.webp 1536w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-510x248.webp 510w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1-64x31.webp 64w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig1.webp 1742w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Figure 1: Phases of the design science research process.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We adopted a value-based engineering approach to prioritize stakeholder values and business objectives in the requirements elicitation process [14].<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"208\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-1024x208.webp\" alt=\"Figure 2: Stakeholder identification and value mapping.\" class=\"wp-image-115107\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-1024x208.webp 1024w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-764x155.webp 764w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-768x156.webp 768w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-514x104.webp 514w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-1536x312.webp 1536w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-2048x416.webp 2048w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-510x103.webp 510w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-2-64x13.webp 64w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Figure 2: Stakeholder identification and value mapping.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The mapping (<strong>Fig. 2<\/strong>) revealed three inherent tensions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>ease of use versus data quality (simplified input may reduce granularity),<\/li>\n\n\n\n<li>automation versus control (AI structuring may introduce errors), and<\/li>\n\n\n\n<li>openness versus privacy (sharing must respect data concerns).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Applying a value-weighted prioritization, we identified four critical requirements in descending priority:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>speech-based input with real-time transcription feedback,<\/li>\n\n\n\n<li>human-in-the-loop verification before knowledge becomes official,<\/li>\n\n\n\n<li>transparent AI processing with explainable outputs, and<\/li>\n\n\n\n<li>role-based access control with clear data ownership.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To translate identified values into concrete design decisions, we constructed four representative personas based on role profiles identified during structured workshops with maintenance managers and team leads at the semiconductor partner site. Each persona synthesizes observed characteristics, constraints, and motivations of actual user groups:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>a maintenance worker with limited documentation time and concerns about surveillance,<\/li>\n\n\n\n<li>a generic user wishing to record spontaneous insights,<\/li>\n\n\n\n<li>a verifier responsible for validating entries against consistent standards, and<\/li>\n\n\n\n<li>a new user focused on confident onboarding.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Using these personas, we conducted user journey mapping sessions to identify interaction touchpoints and design requirements across five journey phases. Goals, pain points, and design responses are summarized in <strong>Figure 3<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"299\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-1024x299.webp\" alt=\"Figure 3: User journey map.\" class=\"wp-image-115109\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-1024x299.webp 1024w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-764x223.webp 764w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-768x224.webp 768w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-514x150.webp 514w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-1536x448.webp 1536w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-2048x597.webp 2048w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-510x149.webp 510w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Brandhoff_I4S-26-5_Figure-3-64x19.webp 64w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Figure 3: User journey map.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Three cross-cutting insights shaped the subsequent design. Users require immediate visual feedback during speech capture to trust that the system is working. The distinction between unverified and verified status must be communicated transparently to prevent anxiety about lost or rejected contributions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, the retrieval phase must provide transparent reasoning for suggested connections so that users understand why certain entries are surfaced. These design choices are described in more detail later on.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>System design<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The system extends existing maintenance ontologies to accommodate tacit knowledge artifacts captured through conversational interaction. The data model is implemented as a labeled property graph, enabling both structured queries and semantic similarity search. The traditional maintenance ontology is extended with concepts specifically designed to capture implicit, experience-based knowledge:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Insight<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u251c\u2500\u2500 problem_context&nbsp;&nbsp;&nbsp;&nbsp; # Trigger<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u251c\u2500\u2500 action_taken&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Response<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u2514\u2500\u2500 lesson_learned&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Takeaway<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TacitCategory<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u251c\u2500\u2500 Deviation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Differs from SOP<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u251c\u2500\u2500 Intuition&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Gut feeling<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u251c\u2500\u2500 Hack&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Workaround<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u251c\u2500\u2500 Info_Gap&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Undocumented<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; \u2514\u2500\u2500 Hot_Fix&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; # Emergency solution<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The architecture integrates three subsystems (see <strong>Fig. 4<\/strong>):<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>a speech processing pipeline for real-time transcription and voice dialogue;<\/li>\n\n\n\n<li>an LLM orchestration layer managing dialogue state, elicitation technique selection, and structured extraction;<\/li>\n\n\n\n<li>a knowledge graph persistence layer linking new insights to existing organizational data through embedding-based entity matching.All nodes carry vector embeddings, enabling Graph RAG retrieval: query-matched nodes and their graph neighborhoods are fused as contextually enriched input for answer generation.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">All nodes carry vector embeddings, enabling Graph RAG retrieval: query-matched nodes and their graph neighborhoods are fused as contextually enriched input for answer generation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2686\" height=\"1687\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4.webp\" alt=\"Architecture overview showing the speech processing pipeline, large language model orchestration layer, and knowledge graph persistence with interactions\" class=\"wp-image-114706\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4.webp 2686w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-597x375.webp 597w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-1024x643.webp 1024w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-768x482.webp 768w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-465x292.webp 465w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-1536x965.webp 1536w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-2048x1286.webp 2048w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-510x320.webp 510w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig4-64x40.webp 64w\" sizes=\"auto, (max-width: 2686px) 100vw, 2686px\" \/><figcaption class=\"wp-element-caption\"><em>Figure 4: Architecture overview showing the speech processing pipeline, large language model orchestration layer, and knowledge graph persistence with interactions.<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Proof of concept<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The proof-of-concept implementation of Tacit-TALK is deployed as a web application (see <strong>Fig. 5<\/strong>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1292\" height=\"659\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5.webp\" alt=\"Tacit-TALK interface\" class=\"wp-image-114708\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5.webp 1292w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-735x375.webp 735w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-1024x522.webp 1024w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-768x392.webp 768w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-640x325.webp 640w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-514x262.webp 514w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-510x260.webp 510w, https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Fig5-64x33.webp 64w\" sizes=\"auto, (max-width: 1292px) 100vw, 1292px\" \/><figcaption class=\"wp-element-caption\"><em>Figure 5: Tacit-TALK interface.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A typical capture session begins when a technician initiates a new recording after completing a maintenance task. The system greets the user by voice with an open-ended prompt. As the technician speaks, live transcription is displayed on screen, providing continuous feedback. The conversational agent then guides the dialogue as described in the remainder of this section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon completion, the system generates a structured summary for review and editing, reinforcing the human-in-the-loop principle. The resulting Insight node is stored with the status Unverified. For example, a captured entry might document an emergency bearing replacement, classified as an Intuition-type insight, containing the triggering condition (e.g., sensor flag), the action taken, and a transferable lesson about lubrication alignment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tacit-TALK\u2019s AI-guided conversation systematically elicits tacit knowledge while preserving the natural feel of a spoken exchange. The dialogue design follows four principles:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>posing one question at a time to prevent cognitive overload,<\/li>\n\n\n\n<li>adapting follow-ups based on conversation state and knowledge gaps,<\/li>\n\n\n\n<li>intervening only when genuinely needed to avoid the feeling of an interrogation, and<\/li>\n\n\n\n<li>allowing graceful termination at any point so that partial captures remain valuable.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">A prompt sequencer operationalizes these principles by rotating through empirically grounded elicitation techniques spanning situational recall, reasoning and decision-making, and knowledge transfer. The sequencer selects techniques based on which dimensions\u2014problem context, action rationale, transferable lesson\u2014remain sparse. A state machine transitions the dialogue from an open-ended narrative phase through a follow-up loop, including clarification and graph-based context retrieval, to summary generation and user confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The proof of concept demonstrates how captured insights are woven into the organization\u2019s existing knowledge graph. The extraction module identifies references to machines, components, and tools and matches them against existing graph nodes using embedding-based cosine similarity, accounting for the inherent imprecision of spoken language. A new entity node is created only when no match exceeds a high confidence threshold, preventing both duplicate proliferation and erroneous merges. Every entry is linked to its authenticated creator, enabling expertise discovery while restricting worker-identifying details to appropriate access roles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each new Task is automatically compared to embeddings of existing SOP documents. When similarity is sufficiently high, a RELATED_SOP relationship is created, subject to verifier confirmation. Over time, this produces an SOP enrichment effect: formal procedures are progressively augmented with experiential annotations, capturing what documentation alone does not convey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Discussion, limitations, and conclusion<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tacit-TALK demonstrates that speech-based, AI-guided interaction is viable for tacit knowledge capture in industrial maintenance. This gap was identified but unaddressed in existing AI-assisted KM research, which presupposes already-structured input [9, 10]. Unlike prior voice annotation work, which was limited to explicit design artifacts [11], our system employs LLM-guided elicitation to surface knowledge that workers themselves may not recognize as documentable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The value-based requirements engineering process revealed that the central design challenge is not technical feasibility but sociotechnical balance: users are willing to share knowledge when the system is perceived as a tool for recognition rather than surveillance, and when documentation effort remains below the threshold of workflow disruption. This aligns with Knowledge Management 4.0 principles that position knowledge processes as collaborative human-machine functions [7].<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deploying speech-based capture in semiconductor maintenance introduces domain-specific challenges that extend beyond standard speech recognition. Technicians routinely mix languages\u2014German syntax interspersed with English technical terms produces utterances such as \u201cFehler am Platen behoben\u201d or \u201cCrash nach Aligner Error\u201d\u2014requiring robust multilingual and code-switching capabilities in the transcription pipeline. High ambient noise levels on the factory floor and the use of clean room suits, which muffle speech and obscure facial cues, further degrade recognition accuracy. Addressing these constraints will likely require targeted evaluation and architectural adaptations such as noise-robust speech models and domain-specific vocabulary fine-tuning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several additional limitations must be acknowledged. The current proof of concept has not yet undergone structured empirical evaluation; findings regarding user acceptance and knowledge quality remain preliminary. Furthermore, the system\u2019s graph integration presupposes existing structured organizational data such as equipment registers, SOPs, and work orders; organizations with sparse knowledge bases may see limited benefit. Future work will address empirical evaluation with technicians, multimodal input combining speech with sensor data, and an ontology refinement based on field experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To conclude the findings of this article for now, it can be argued that effective externalization of tacit maintenance knowledge requires not only technical capability but deliberate sociotechnical design. Tacit-TALK offers a replicable, DSR-grounded approach for organizations seeking to preserve operational expertise amid demographic change and increasing system complexity.<\/p>\n<hr><div class=\"gito-pub-content-bibliography\"><h2>Bibliography <\/h2>[1] \tFenoglio, E.; Kazim, E.; Latapie, H.; Koshiyama, A.: Tacit knowledge elicitation process for industry 4.0. In: Discov Artif Intell 2 (2022) 1, doi: 10.1007\/s44163-022-00020-w.\r<br>[2] \tLin, Y.; Shahhosseini, A. M.; Badar, M. A.; Foster, T.; Dean J.: A concept map-based cognitive framework for acquiring expert knowledge in industrial environment. In: 2016 IEEE frontiers in education conference (FIE) (2016), pp. 1\u20135.\r<br>[3] \tGuhl, J. et al.: Integrating Knowledge Graphs and Large Language Models for Enhanced Human-Centered Knowledge Management in Industrial Maintenance: A Case Study. In: Human-Computer Interaction &#8211; Part III. HCII 2026. Lecture Notes in Computer Science 16703. Springer, 2026.\r<br>[4] \tMohajan, H.: A Comprehensive Analysis of Knowledge Management Cycles. In: Journal of Environmental Treatment Techniques 4 (2016), pp. 121\u2013129.\r<br>[5] \tOlomolaiye A.; Egbu, C.: Tacit vs. explicit knowledge &#8211; the current approaches to knowledge management. 2005. URL: https:\/\/api.semanticscholar.org\/CorpusID:85554607\r<br>[6] \tMassingham, P.: Measuring the Impact of Knowledge Loss: A Longitudinal Study. In: Journal of Knowledge Management 2018, doi: 10.1108\/jkm-08-2016-0338.\r<br>[7] \tAnsari, F.: Knowledge Management 4.0: Theoretical and Practical Considerations in Cyber Physical Production Systems. In: IFAC-PapersOnLine 52 (2019) 13, pp. 1597\u20131602, doi: 10.1016\/j.ifacol.2019.11.428.\r<br>[8] \tShi, S. J.; Li, J. W.; Zhang, R.: A study on the impact of Generative Artificial Intelligence supported Situational Interactive Teaching on students\u2019 \u2018flow\u2019 experience and learning effectiveness \u2014 a case study of legal education in China. In: Asia Pacific Journal of Education 44 (2024) 1, pp. 112\u2013138, doi: 10.1080\/02188791.2024.2305161.\r<br>[9] \tTao L. et al.: LLM-R: A Framework for Domain-Adaptive Maintenance Scheme Generation Combining Hierarchical Agents and RAG. 2024.\r<br>[10] \tNguyen C. et al.: SemiKong: Curating, Training, and Evaluating A Semiconductor Industry-Specific Large Language Model. 2024.\r<br>[11] \tCamba, J. D.; Naya, F.; Perez-Lopez, D.; Contero, M.: From Voice to Knowledge: A Proposal for a Voice Annotation System to Support Collaborative Engineering Design Processes. In: Proceedings of the 53rd Hawaii International Conference on System Sciences (2020).\r<br>[12] \tHevner A. et al.: Design Science in Information Systems Research. In: Management Information Systems Quarterly 28 (2004), p. 75.\r<br>[13] \tPeffers, K.; Tuunanen, T.; Rothenberger, M.; Chatterjee, S.: A design science research methodology for information systems research. In: Journal of Management Information Systems 24 (2007), pp. 45\u201377.\r<br>[14] \tSpiekermann, S.: Value-Based Engineering. De Gruyter 2023.<\/div><br>Potentials: <span class=\"gito-pub-tag-element\"><a href=\"\/potentials\/management\/\">Management<\/a><\/span> <div class=\"gito-pub-tags-social-share\" style=\"display:flex;justify-content:space-between;\"><div>Tags: <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/industrial-maintenance\/\">industrial maintenance<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/knowledge-graph\/\">Knowledge Graph<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/large-language-models-en\/\">Large Language Models<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/speech-based-interaction\/\">speech-based interaction<\/a><\/span> <span class=\"gito-pub-tag-element\"><a href=\"\/tag\/tacit-knowledge\/\">tacit knowledge<\/a><\/span> <br>Industries: <span class=\"gito-pub-tag-element\"><a href=\"https:\/\/industry-science.com\/en\/industries\/informationssicherheit\/\">Informationssicherheit<\/a><\/span> <\/div><div><div class=\"social-icons share-icons share-row relative\" ><a href=\"whatsapp:\/\/send?text=Tacit%20Talk - https:\/\/industry-science.com\/en\/articles\/tacit-talk\/\" data-action=\"share\/whatsapp\/share\" class=\"icon button circle is-outline tooltip whatsapp show-for-medium\" title=\"Share on WhatsApp\" aria-label=\"Share on WhatsApp\"><i class=\"icon-whatsapp\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https:\/\/industry-science.com\/en\/articles\/tacit-talk\/\" data-label=\"Facebook\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip facebook\" title=\"Share on Facebook\" aria-label=\"Share on Facebook\" rel=\"noopener nofollow\"><i class=\"icon-facebook\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/x.com\/share?url=https:\/\/industry-science.com\/en\/articles\/tacit-talk\/\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip x\" title=\"Share on X\" aria-label=\"Share on X\" rel=\"noopener nofollow\"><i class=\"icon-x\" aria-hidden=\"true\"><\/i><\/a><a href=\"mailto:?subject=Tacit%20Talk&body=Check%20this%20out%3A%20https%3A%2F%2Findustry-science.com%2Fen%2Farticles%2Ftacit-talk%2F\" class=\"icon button circle is-outline tooltip email\" title=\"Email to a Friend\" aria-label=\"Email to a Friend\" rel=\"nofollow\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/industry-science.com\/en\/articles\/tacit-talk\/&title=Tacit%20Talk\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip linkedin\" title=\"Share on LinkedIn\" aria-label=\"Share on LinkedIn\" rel=\"noopener nofollow\"><i class=\"icon-linkedin\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><hr style=\"margin-top:0px;\">\n<h2 class=\"gito-pub-frontend-post-headline\">You might also be interested in<\/h2>\n<!-- GITO_PUB_POST start flex-container -->\n<div class=\"gito-pub-flex-container\">\n   <div class=\"gito-pub-frontend-post-card gito-pub-flex-item gito-pub-flex-item-1\">\n      <a href=\"https:\/\/industry-science.com\/en\/articles\/ai-knowledge-transfer\/\">\n         <div class=\"gito-pub-frontend-post-card-row\">         <div class=\"gito-pub-frontend-post-card-column gito-pub-frontend-post-card-column-image\">\n            <picture>\n               <source media=\"(max-width:640px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Beitragsbild-640x325.webp\">\n               <source media=\"(min-width:641px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Beitragsbild-196x180.webp\">\n               <img decoding=\"async\" class=\"gito-pub-frontend-post-card-image\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/Beitragsbild-196x180.webp\" alt=\"AI-Based Identification of Knowledge Transfer Situations\">\n            <\/picture>\n         <\/div>\n            <div class=\"gito-pub-frontend-post-card-column\">               <div class=\"ellipsis\" style=\"height:166px !important;overflow:hidden;\" title=\"AI-Based Identification of Knowledge Transfer Situations\">                  <table class=\"gito-pub-frontend-post-card-header\">\n            \t     <tr>\n                        <td>                  \t\t   <h4 class=\"gito-pub-frontend-post-card-title\" style=\"line-height:1.2em;\">AI-Based Identification of Knowledge Transfer Situations<\/h4>\n                        <div class=\"gito-pub-frontend-post-card-subtitle\">An adaptive multi-agent system for agile product development in engineering<\/div>                        <div class=\"gito-pub-frontend-post-card-author\"><a href=\"https:\/\/industry-science.com\/en\/authors\/georg-david-ritterbusch-en\/\">Georg David Ritterbusch<\/a> <a href=\"https:\/\/orcid.org\/0000-0001-9151-5074\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/ravil-goetzke\/\">Ravil Goetzke<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/norbert-gronau-en\/\">Norbert Gronau<\/a> <a href=\"https:\/\/orcid.org\/0000-0001-8966-0731\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a><\/div>\n                        <\/td>\n                     <\/tr>\n                  <\/table>\n                  <div class=\"gito-pub-frontend-post-card-text\">\n                     Although it has been demonstrated that organizational knowledge transfer can be improved in principle, there is still no automated approach for identifying patterns in complex, context-dependent, and domain-specific knowledge transfer situations. This conceptual article therefore examines and characterizes knowledge transfer situations using the real-world example of product development in engineering. Furthermore, a concept for an adaptive, AI-based, real-time multi-agent system uses data to recognize recurring patterns in knowledge transfer situations and enables context-sensitive interventions. Finally, an outlook is provided on AI-based learning mechanisms (reinforcement learning) that can be used to adapt interventions for higher effectiveness in the long term.                  <\/div>\n               <\/div>\n               <div class=\"gito-pub-frontend-post-card-scientific\"><strong>Industry 4.0 Science<\/strong> | Volume 42 | 2026 | Edition 5 | Pages 110-116 | DOI <a style=\"font-weight:bold !important;\" href=\"https:\/\/doi.org\/10.30844\/I4SE.26.5.13\" target=\"_blank\" rel=\"noopener\">10.30844\/I4SE.26.5.13<\/a><\/div>            <\/div>\n         <\/div>\n      <\/a>\n   <\/div>\n   <div class=\"gito-pub-frontend-post-card gito-pub-flex-item gito-pub-flex-item-1\">\n      <a href=\"https:\/\/industry-science.com\/en\/articles\/inclusive-work-system-design\/\">\n         <div class=\"gito-pub-frontend-post-card-row\">         <div class=\"gito-pub-frontend-post-card-column gito-pub-frontend-post-card-column-image\">\n            <picture>\n               <source media=\"(max-width:640px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/schlund_AdobeStock_2046886237_InfiniteFlow-640x325.webp\">\n               <source media=\"(min-width:641px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/schlund_AdobeStock_2046886237_InfiniteFlow-196x180.webp\">\n               <img decoding=\"async\" class=\"gito-pub-frontend-post-card-image\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/schlund_AdobeStock_2046886237_InfiniteFlow-196x180.webp\" alt=\"Inclusive Work System Design\">\n            <\/picture>\n         <\/div>\n            <div class=\"gito-pub-frontend-post-card-column\">               <div class=\"ellipsis\" style=\"height:166px !important;overflow:hidden;\" title=\"Inclusive Work System Design\">                  <table class=\"gito-pub-frontend-post-card-header\">\n            \t     <tr>\n                        <td>                  \t\t   <h4 class=\"gito-pub-frontend-post-card-title\" style=\"line-height:1.2em;\">Inclusive Work System Design<\/h4>\n                        <div class=\"gito-pub-frontend-post-card-subtitle\">Automation, standardization, and adaptability<\/div>                        <div class=\"gito-pub-frontend-post-card-author\"><a href=\"https:\/\/industry-science.com\/en\/authors\/sebastian-schlund-en\/\">Sebastian Schlund<\/a> <a href=\"https:\/\/orcid.org\/0000-0002-8142-0255\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a><\/div>\n                        <\/td>\n                     <\/tr>\n                  <\/table>\n                  <div class=\"gito-pub-frontend-post-card-text\">\n                     The design of inclusive work systems is gaining importance due to demographic change and the increasing digital penetration of value creation processes. While traditional ergonomic approaches are based primarily on percentile logic and thus address only a portion of the user population, the integration of digital technologies opens up new possibilities for the dynamic and individualized adaptation of work systems. This article presents a conceptual framework for inclusive work system design that integrates standardization, automation, and adaptability. Methodologically, the article is based on a conceptual analysis of existing approaches from ergonomics and human-centered design. The article makes a theoretical contribution to the systematization of inclusive work system design and identifies areas of focus for further research and industrial practice.                  <\/div>\n               <\/div>\n               <div class=\"gito-pub-frontend-post-card-scientific\"><strong>Industry 4.0 Science<\/strong> | Volume 42 | 2026 | Edition 5 | Pages 70-76 | DOI <a style=\"font-weight:bold !important;\" href=\"https:\/\/doi.org\/10.30844\/I4SE.26.5.8\" target=\"_blank\" rel=\"noopener\">10.30844\/I4SE.26.5.8<\/a><\/div>            <\/div>\n         <\/div>\n      <\/a>\n   <\/div>\n   <div class=\"gito-pub-frontend-post-card gito-pub-flex-item gito-pub-flex-item-1\">\n      <a href=\"https:\/\/industry-science.com\/en\/articles\/trendiation-framework-employee\/\">\n         <div class=\"gito-pub-frontend-post-card-row\">         <div class=\"gito-pub-frontend-post-card-column gito-pub-frontend-post-card-column-image\">\n            <picture>\n               <source media=\"(max-width:640px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1892427422-2_BHP-Studio-640x325.webp\">\n               <source media=\"(min-width:641px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1892427422-2_BHP-Studio-196x180.webp\">\n               <img decoding=\"async\" class=\"gito-pub-frontend-post-card-image\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1892427422-2_BHP-Studio-196x180.webp\" alt=\"Building the Future Workforce Today\">\n            <\/picture>\n         <\/div>\n            <div class=\"gito-pub-frontend-post-card-column\">               <div class=\"ellipsis\" style=\"height:166px !important;overflow:hidden;\" title=\"Building the Future Workforce Today\">                  <table class=\"gito-pub-frontend-post-card-header\">\n            \t     <tr>\n                        <td>                  \t\t   <h4 class=\"gito-pub-frontend-post-card-title\" style=\"line-height:1.2em;\">Building the Future Workforce Today<\/h4>\n                        <div class=\"gito-pub-frontend-post-card-subtitle\">Trendiation as a strategic framework for employee qualification and training<\/div>                        <div class=\"gito-pub-frontend-post-card-author\"><a href=\"https:\/\/industry-science.com\/en\/authors\/juergen-fritz-en\/\">J\u00fcrgen Fritz<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/sebastian-busse\/\">Sebastian Busse<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/ingo-dieckmann\/\">Ingo Dieckmann<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/torsten-laub\/\">Torsten Laub<\/a><\/div>\n                        <\/td>\n                     <\/tr>\n                  <\/table>\n                  <div class=\"gito-pub-frontend-post-card-text\">\n                     As Industry 4.0 and artificial intelligence reshape organizational capabilities, traditional training systems struggle to keep pace with evolving skill requirements. This paper introduces Trendiation\u2014a structured methodology for translating emerging trends into actionable strategies\u2014as a systematic approach to this challenge. Through a workshop-based application examining Edutainment, Human-Centered Design, and Workforce Transformation, we demonstrate how organizations can move from abstract trend identification to concrete qualification requirements and prioritized training initiatives. The method produces a traceable artifact chain spanning trend framing, capability-gap assessment, and implementation roadmaps. Participant evaluations indicate high perceived clarity and practical utility. By bridging foresight analysis with participatory design, Trendiation enables organizations to proactively cultivate adaptive capabilities and build learning cultures aligned with future work ...                  <\/div>\n               <\/div>\n               <div class=\"gito-pub-frontend-post-card-scientific\"><strong>Industry 4.0 Science<\/strong> | Volume 42 | 2026 | Edition 2 | Pages 22-29 | DOI <a style=\"font-weight:bold !important;\" href=\"https:\/\/doi.org\/10.30844\/I4SE.26.2.22\" target=\"_blank\" rel=\"noopener\">10.30844\/I4SE.26.2.22<\/a><\/div>            <\/div>\n         <\/div>\n      <\/a>\n   <\/div>\n   <div class=\"gito-pub-frontend-post-card gito-pub-flex-item gito-pub-flex-item-1\">\n      <a href=\"https:\/\/industry-science.com\/en\/articles\/tachaid-ethical-ai\/\">\n         <div class=\"gito-pub-frontend-post-card-row\">         <div class=\"gito-pub-frontend-post-card-column gito-pub-frontend-post-card-column-image\">\n            <picture>\n               <source media=\"(max-width:640px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/02\/Rath_AdobeStock_629687249_everythingpossible-640x325.jpg\">\n               <source media=\"(min-width:641px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/02\/Rath_AdobeStock_629687249_everythingpossible-196x180.jpg\">\n               <img decoding=\"async\" class=\"gito-pub-frontend-post-card-image\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/02\/Rath_AdobeStock_629687249_everythingpossible-196x180.jpg\" alt=\"Operationalizing Ethical AI with tachAId\">\n            <\/picture>\n         <\/div>\n            <div class=\"gito-pub-frontend-post-card-column\">               <div class=\"ellipsis\" style=\"height:166px !important;overflow:hidden;\" title=\"Operationalizing Ethical AI with tachAId\">                  <table class=\"gito-pub-frontend-post-card-header\">\n            \t     <tr>\n                        <td>                  \t\t   <h4 class=\"gito-pub-frontend-post-card-title\" style=\"line-height:1.2em;\">Operationalizing Ethical AI with tachAId<\/h4>\n                        <div class=\"gito-pub-frontend-post-card-subtitle\">Validating an interactive advisory tool in two manufacturing use cases<\/div>                        <div class=\"gito-pub-frontend-post-card-author\"><a href=\"https:\/\/industry-science.com\/en\/authors\/pavlos-rath-manakidis\/\">Pavlos Rath-Manakidis<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/henry-huick\/\">Henry Huick<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/bjoern-kraemer\/\">Bj\u00f6rn Kr\u00e4mer<\/a> <a href=\"https:\/\/orcid.org\/0009-0004-4659-012X\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/laurenz-wiskott\/\">Laurenz Wiskott<\/a> <a href=\"https:\/\/orcid.org\/0000-0001-6237-740X\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a><\/div>\n                        <\/td>\n                     <\/tr>\n                  <\/table>\n                  <div class=\"gito-pub-frontend-post-card-text\">\n                     Integrating artificial intelligence (AI) into workplace processes promises significant efficiency gains, yet organizations face numerous ethical challenges that stakeholders are often initially unaware of\u2014from opacity in decision-making to algorithmic bias and premature automation risks. This paper presents the design and validation of tachAId, an interactive advisory tool aimed at embedding human-centered ethical considerations into the development of AI solutions. It reports on a validation study conducted across two distinct industrial AI applications with varying AI maturity. tachAId successfully directs attention to critical ethical considerations across the AI solution lifecycle that might be overlooked in technically-focused development. However, the findings also reveal a central tension: while effective in raising awareness, the tool\u2019s non-linear design creates significant usability challenges, indicating a user preference for more structured, linear guidance, especially ...                  <\/div>\n               <\/div>\n               <div class=\"gito-pub-frontend-post-card-scientific\"><strong>Industry 4.0 Science<\/strong> | Volume 42 | 2026 | Edition 1 | Pages 50-59 | DOI <a style=\"font-weight:bold !important;\" href=\"https:\/\/doi.org\/10.30844\/I4SE.26.1.48\" target=\"_blank\" rel=\"noopener\">10.30844\/I4SE.26.1.48<\/a><\/div>            <\/div>\n         <\/div>\n      <\/a>\n   <\/div>\n   <div class=\"gito-pub-frontend-post-card gito-pub-flex-item gito-pub-flex-item-1\">\n      <a href=\"https:\/\/industry-science.com\/en\/articles\/jocat-job-change-acceptance-toolbox\/\">\n         <div class=\"gito-pub-frontend-post-card-row\">         <div class=\"gito-pub-frontend-post-card-column gito-pub-frontend-post-card-column-image\">\n            <picture>\n               <source media=\"(max-width:640px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/01\/Berretta_Beitragsbild-640x325.webp\">\n               <source media=\"(min-width:641px)\" srcset=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/01\/Berretta_Beitragsbild-196x180.webp\">\n               <img decoding=\"async\" class=\"gito-pub-frontend-post-card-image\" src=\"https:\/\/industry-science.com\/wp-content\/uploads\/2026\/01\/Berretta_Beitragsbild-196x180.webp\" alt=\"JOCAT (Job Change Acceptance Toolbox)\">\n            <\/picture>\n         <\/div>\n            <div class=\"gito-pub-frontend-post-card-column\">               <div class=\"ellipsis\" style=\"height:166px !important;overflow:hidden;\" title=\"JOCAT (Job Change Acceptance Toolbox)\">                  <table class=\"gito-pub-frontend-post-card-header\">\n            \t     <tr>\n                        <td>                  \t\t   <h4 class=\"gito-pub-frontend-post-card-title\" style=\"line-height:1.2em;\">JOCAT (Job Change Acceptance Toolbox)<\/h4>\n                        <div class=\"gito-pub-frontend-post-card-subtitle\">A change management approach for implementing AI systems ethically and sustainably<\/div>                        <div class=\"gito-pub-frontend-post-card-author\"><a href=\"https:\/\/industry-science.com\/en\/authors\/sophie-berretta\/\">Sophie Berretta<\/a> <a href=\"https:\/\/orcid.org\/0000-0002-2879-2164\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/pauline-nolte\/\">Pauline Nolte<\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/annette-kluge\/\">Annette Kluge<\/a> <a href=\"https:\/\/orcid.org\/0000-0002-8123-0427\" target=\"_blank\" title=\"ORCID eintrag \u00f6ffnen.\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/orcid.org\/assets\/vectors\/orcid.logo.icon.svg\" alt=\"ORCID Icon\" style=\"width:16px;height:16px;vertical-align:middle;\"><\/a>, <a href=\"https:\/\/industry-science.com\/en\/authors\/skrolan-kopka\/\">Skrolan Kopka<\/a><\/div>\n                        <\/td>\n                     <\/tr>\n                  <\/table>\n                  <div class=\"gito-pub-frontend-post-card-text\">\n                     AI systems challenge conventional change management due to their dynamic, opaque, and ethically sensitive nature. This article applies insights from established change models to AI-specific challenges, illustrated by a real-world use case. The resulting propositions are substantiated by six expert interviews, which integrate practical perspectives. Together, they inform the development of the Job Change Acceptance Toolbox (JOCAT), a modular, practice-oriented resource designed to support the implementation of human-centered, ethical, and sustainable AI-related change processes.                  <\/div>\n               <\/div>\n               <div class=\"gito-pub-frontend-post-card-scientific\"><strong>Industry 4.0 Science<\/strong> | Volume 42 | Edition 1 | Pages 80-91 | DOI <a style=\"font-weight:bold !important;\" href=\"https:\/\/doi.org\/10.30844\/I4SE.26.1.74\" target=\"_blank\" rel=\"noopener\">10.30844\/I4SE.26.1.74<\/a><\/div>            <\/div>\n         <\/div>\n      <\/a>\n   <\/div>\n<\/div>\n<!-- GITO_PUB_POST end flex-container -->\n","protected":false},"excerpt":{"rendered":"<p>The tacit expertise required for industrial maintenance is increasingly at risk due to demographic change and system complexity. This article presents Tacit-TALK, a speech-based system that externalizes tacit knowledge through AI-guided conversation. Spoken input is transcribed, analyzed by large language models (LLMs), and persisted in a knowledge graph, linking new insights to existing organizational data. Using a design science research process grounded in sociotechnical theory and instantiated for semiconductor maintenance, the article contributes design principles for AI-supported tacit knowledge capture derived from value-based stakeholder engagement, a reference architecture combining LLMs with knowledge graphs, and preliminary prototyping insights into user acceptance and organizational implications.<\/p>\n","protected":false},"featured_media":114710,"menu_order":0,"template":"","categories":[67575,79169,4713],"tags":[86099,78553,80180,86097,86098],"product_cat":[],"topic":[79210],"technology":[71296],"knowhow":[],"industry":[79218],"writer":[86102,83060,86105,86101,84552,86103,84632,86104,86100],"content-type":[80046],"potential":[68056],"solution":[],"glossary":[],"class_list":["post-114699","article","type-article","status-publish","has-post-thumbnail","category-design","category-layouted","category-translate","tag-industrial-maintenance","tag-knowledge-graph","tag-large-language-models-en","tag-speech-based-interaction","tag-tacit-knowledge","topic-change-management","technology-maschinelles-lernen","industry-informationssicherheit","writer-daniel-valtiner","writer-fazel-ansari-en","writer-jens-neuhuettler","writer-joscha-zaremba","writer-katharina-hoelzle","writer-michael-necemer","writer-philipp-besinger","writer-safa-omri","writer-vincent-philipp-brandhoff","content-type-artikel","potential-management","product","first","instock","downloadable","virtual","sold-individually","taxable","purchasable","product-type-article"],"uagb_featured_image_src":{"full":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff.webp",1400,788,false],"thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-150x150.webp",150,150,true],"medium":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-666x375.webp",666,375,true],"medium_large":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-768x432.webp",768,432,true],"large":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-1024x576.webp",1020,574,true],"front-page-entry":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-1032x320.webp",1032,320,true],"post-entry":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-764x376.webp",764,376,true],"post-teaser":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-392x320.webp",392,320,true],"post-teaser-mobile":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-608x496.webp",608,496,true],"post-custom-size":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-640x325.webp",640,325,true],"whitepaper-teaser":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-274x376.webp",274,376,true],"card-big":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-514x292.webp",514,292,true],"card-portrait":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-320x440.webp",320,440,true],"card-big-company":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-514x289.webp",514,289,true],"gp-listing":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-196x180.webp",196,180,true],"1536x1536":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff.webp",1400,788,false],"2048x2048":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff.webp",1400,788,false],"woocommerce_thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-510x510.webp",510,510,true],"woocommerce_single":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-510x287.webp",510,287,true],"woocommerce_gallery_thumbnail":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-100x100.webp",100,100,true],"dgwt-wcas-product-suggestion":["https:\/\/industry-science.com\/wp-content\/uploads\/2026\/08\/brandhoff_AdobeStock_598538618_Gorodenkoff-64x36.webp",64,36,true]},"uagb_author_info":{"display_name":"Florian Goldmann","author_link":"https:\/\/industry-science.com\/en\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"The tacit expertise required for industrial maintenance is increasingly at risk due to demographic change and system complexity. This article presents Tacit-TALK, a speech-based system that externalizes tacit knowledge through AI-guided conversation. Spoken input is transcribed, analyzed by large language models (LLMs), and persisted in a knowledge graph, linking new insights to existing organizational data.&hellip;","_links":{"self":[{"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/article\/114699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/media\/114710"}],"wp:attachment":[{"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/media?parent=114699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/categories?post=114699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/tags?post=114699"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/product_cat?post=114699"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/topic?post=114699"},{"taxonomy":"technology","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/technology?post=114699"},{"taxonomy":"knowhow","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/knowhow?post=114699"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/industry?post=114699"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/writer?post=114699"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/content-type?post=114699"},{"taxonomy":"potential","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/potential?post=114699"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/solution?post=114699"},{"taxonomy":"glossary","embeddable":true,"href":"https:\/\/industry-science.com\/en\/wp-json\/wp\/v2\/glossary?post=114699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}